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Refund Policy

Welcome to Premium Supplements Sri Lanka. Customer satisfaction is important to us, and we strive to provide a reliable and transparent shopping experience. Please read our refund and return policy carefully before making a purchase.

Returns

We accept return requests within 3 days of receiving your order. To be eligible for a return:

  • The product must be unopened, unused, and in its original condition

  • The item must be in its original packaging with all seals intact

  • Proof of purchase or order confirmation must be provided

Due to health and safety regulations, we cannot accept returns of opened supplement products unless the item is damaged or incorrect.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Shipping charges are non-refundable unless the issue was caused by us

  • Refund processing may take several business days depending on your bank or payment provider

Exchanges

If you received:

  • A wrong product

  • A damaged item

  • A defective product

Please contact us within 48 hours of receiving your order. We will arrange a replacement or exchange based on product availability.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Opened supplement products

  • Products with broken safety seals

  • Clearance or promotional items

  • Gift cards or vouchers

  • Personalized or special-order items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our support team immediately with:

  • Your order number

  • Photos of the product and packaging

  • A brief explanation of the issue

We will review the issue and provide a suitable resolution as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent

  • The item arrived damaged

  • The product is defective

In approved cases, we may arrange or reimburse return shipping costs.

Order Cancellations

Orders can only be cancelled before they are processed or dispatched. Once shipped, cancellations are no longer possible.

Contact Us

If you have any questions regarding this Refund Policy, please contact us through Premium Supplements Sri Lanka or via our customer support channels. We are committed to making your shopping experience smooth, secure, and trustworthy.